- Managed team workload to ensure prompt fulfillment of client contracts and adherence to deadlines
- Oversaw recruitment, onboarding, and off-boarding processes for new and departing employees through Novatime and Workday
- Evaluated warehousing activities and assessed employee performance, providing valuable insights and reports
- Identified areas of improvement and implemented innovative strategies to optimize work procedures and practices, driving efficiency and productivity
- Effectively communicated job expectations and provided coaching to improve work ethic and efficiency
- Maintained open lines of communication with clients, conducted weekly meetings to foster transparency, addressed any ongoing issues, and identified areas for improvement

- Managed end-to-end HR functions, including recruitment, onboarding, training, and performance management
- Developed and implemented operational strategies to optimize efficiency and productivity
- Oversaw inventory management, order fulfillment, and logistics operations
- Led a team of 15-20 employees, fostering a positive work environment and achieving high employee satisfaction rates
- Cultivated a growth mindset within the organization, inspiring employees to embrace continuous learning and development
- Boosted employee engagement by 30% through the implementation of achievement-driven initiatives and company events, fostering a sense of accomplishment
- Well-versed in using ShipHero, Basecamp, Wave, and Gusto