• Analyzed and translated user requirements to ensure appropriate access provided to systems, applications, and corporate information in compliance with RBC’s cybersecurity standards
• Provisioned user access to 30+ applications, NAS, SQL databases, and SharePoint sites
• Maintained and updated access control policy documentation and staff lists on SharePoint and Confluence
• Contributed to the implementation of new access models for internal applications

• Served as the primary liaison between the internal team and a vendor-side technical representative
• Gathered functional requirements and identified pain points for the organization’s registration system
• Managed the IT inbox; resolved requests and issues regarding the website and registration system
• Developed a testing and release plan that resulted in a successful go-live with reduced customer complaints
• Implemented website updates using basic HTML and CSS code for customization

• Liaised between the industry partner and internal team to coordinate and book demo sessions and meetings
• Identified business requirements and managed project timelines and scope, using Miro for project management and requirement prioritization
• Created 3D models using Blender and collaboratively designed an interactive VR environment in Unity

• Completed a full redesign and build-out of the APSC Research and Partnerships SharePoint subsite
• Presented project plans, design processes, and mockups to senior managers
• Produced design documentation to assist with training and website maintenance
• Compiled, cleaned, and analyzed data from UBC’s RISE database system and SciVal with 10,000+ entries using Excel (VLOOKUP, pivot tables, etc.)
• Created data visualizations of faculty-level funding stats, published in the faculty’s annual research report

• Coordinated User Acceptance Testing (UAT) activities for 130+ SharePoint site collections by liaising between clients and technical leads
• Performed unit testing and completed basic fixes involving custom web parts on 50+ SharePoint sites
• Led UAT sessions and participated in Proof of Concept (POC) and demo meetings with internal stakeholders while documenting test results and ensuring client satisfaction on all assigned sites
• Identified and addressed end-user challenges through the creation of technical support documentation

• Completed an environmental scan of municipal-level accessibility advocacy committees across Western Canada, with a focus on collecting grey literature on committee structure and accessibility initiatives
• Supported the development of CBSA training material on addressing the needs of travelers with disabilities
by compiling relevant literature and data on airport accessibility implementations
• Completed a literature review on digital ethnography methodologies to support qualitative data collection during the COVID pandemic