Responsibilities included conducting analytical research of historic newspapers, articles, and government documents in a timely fashion, compiling research in multiple formatted documents and spreadsheets and coding research data according to the supervisor’s expectations. Responsibilities also included summarizing and/or detailing research data as requested by the supervisor, and reviewing, commenting, and revising the research notes of fellow research assistants involved in the project.

Responsibilities include assigning tasks and overseeing workflow of Client Service Representatives (CSRs), facilitating training, engagement activities, check ins, and staff meetings for/with CSRs and offering support wherever it is needed. I perform daily administrative tasks including assisting contractors with residence access, reviewing outstanding lockout charges and eRezLife forms, responding to feedback regarding desk operations, completing cash balancing and reconciliation, providing updates on procedures and policies to CSRs. Duties also included guest services troubleshooting, assisting residence students with access issues and general inquiries, assisting in move-in and move-out, performing service recovery and terminal inspections.

Responsibilities included answering phone calls, taking client payments, processing incoming mail, using word processing software to document desk operations, troubleshooting access issues, taking part in designing and creating the desk backdrop(s) and settling the till. I worked with multiple individuals at various levels of authority as a team to troubleshoot issues as they were encountered. I also regularly handled confidential information.

Responsibilities included answering phone calls, managing reception desk, making appointments, taking client payments, sorting incoming mail, delivering legal documents, using word processing software to create legal documents such as Wills and Powers of Attorney, organizing filing system, filtering and de-cluttering archived files. I worked alone and as part of the office administration team, was frequently tasked with handling sensitive information and large sums of money. I excelled at solving office communication problems and built excellent relationships with staff and clients.