Usability Testing for PopIn app

The main problem we are trying to solve is to garner more user feedback through users’ experiences with our interface. We would like to understand our strengths and areas of improvement from a customer perspective. We would like to collaborate with students to conduct usability tests with pre-identified customers. We will provide our latest prototypes for these tests. This will involve several different steps for the students, including: Conducting background research on our products. Reaching out to customers and scheduling interviews. Familiarizing themselves with the usability tasks that should be administered. Conducting the moderated interviews remotely and following up with customers to thank them for their participation. Analyzing and reporting the metrics / results of the tests.