o Operational and project management (Notion ninja) for several companies (3) under Deep Blue Ventures Holding companies. Step by Step Business, Trendey and Next Luxury.
o Identifying and developing HR strategies including talent & culture development, job performance/KPI's and employee satisfaction.
o HR policies and procedures (Hiring, Onboarding, Off-boarding, Leave, Code of Conduct, Performance evaluation, Compensation and Benefits) creation and implementation.
o Talent acquisition process management, including supporting recruiters with sourcing using
Boolean and Semantic search techniques, recruitment, interviewing and hiring.

Accomplishments - Step by Step articles featured in big news channels such as Forbes, Yahoo, Aol and others.

o Account Management and Customer support (English, Portuguese & Spanish)
o Implementing processes & guidelines to improve customer experience (UX/CX)
o User behavior analytics & metrics to boost customer conversion and engagement
o Support calls, emails, Zendesk tickets & Help center improvement
o Social media management through SproutSocial
o Proactively monitored and reviewed high value and anomalous transactions that were not automatically blocked by antifraud systems.
o Recommended improvements to the antifraud logic system based on behavioral patterns, analysis, and investigations. 8% to less than 1% fraud reduction of monthly GMV loss.

o Supervision in International Career Coaching as well as the creation of Coaching Tools, B2B/B2C IN Sessão Inteligente - Online Coaching Sessions & Minha Sessão / My Session & GAMES - Customized Coaching Tools;
o Successfully developed Leadership, Management, Sales, Customer Success training that increased Sales, Customer Success in an average of 30% per client, as well as Leadership / Soft skills;
o Effectively utilized Lean Startup and sales techniques focused in Predictable Revenue, such as the definition of ICP, Sales Process, Inbound and Outbound Sales, Creation of Call Plan, Qualification Frameworks (Spin Selling, GPCT, and others) and Sales KPI’s;

o Successfully developed people/teams/businesses operations of multiple E-commerce brands in 16 countries 🇧🇷 🇺🇸 🇳🇱 🇧🇪 🇩🇪 🇫🇷 🇬🇧 🇮🇹 🇷🇺 🇫🇮 🇩🇰 🇳🇴 🇸🇪 🇦🇷 🇺🇾 🇵🇪 (Brazil, USA, Netherlands, Belgium, Germany, France, UK, Italy, Russia, Finland, Denmark, Norway, Sweden, Argentina, Uruguay, Peru);
o Successfully built top global teams for e-commerce and tech companies.
o Organization strategic management - including Strategic HR, Talent acquisition (full-cycle), Talent development/Employee Excellence, Executive/Team Coaching, Project management, Strategic planning, Team leadership, Business Development, Operations Management, key elements of a successful business;
o Successfully helped businesses & people with an average of 200% of ROI per client in Consulting/Coaching processes;
o International Career Coach/Creator of the CARREIRA INTERNACIONAL DE SUCESSO - A program that helps professionals to train and plan their career transition to work abroad/remotely, in a way that they are valued, live with quality of life, have security and freedom;