Medical information and instruction is often shared with a lot of jargon and medical terms making it hard for patients to understand. Complicated medical information is a barrier to receiving equitable and quality care and adds an unnecessary layer of anxiety to patients’ care process. The problem is compounded for patients who don’t speak English as a first language as they sometimes have to navigate translating what is being said by themselves.

Healthcare organizations try to solve this by hiring nurse navigators, printing booklets, and hiring translators. All manual, expensive, and unscalable. MedInclude leverages technology to simplify medical information into grade 5 reading level and making it available in multiple languages.

1. Project Plan- Identify goals, milestones, and set a timeline for the project
2. Review requirements and existing designs- Familiarize themselves with the existing product to understand the requirements, design work, and feedback that already exists, and to identify gaps to be filled in the next stage.
3. Update platform design - Refresh the the MedInclude platform to be more visually appealing, aligned, and relevant to the key stakeholders.
4. Finalize- Handoff all deliverables and findings in a package that allows for your work to be easily understood and incorporated into future projects.

Project Deliverables

• Design Audit- audit the current user flow to identify pain points, bottlenecks, and areas for improvement
• Competitive research - analysis of direct or indirect competitors' design strengths and weaknesses, with actionable recommendations
• User research- research plans, screener surveys, and/or persona development to better understand users
• Usability testing- summary of key findings and recommendations, or documentation of testing sessions to understand users’ experience of and interaction with your product
• Redesign and/or redesign recommendations- design improved flows for the distinct user types. Workshop ideas and turn those into wireframes or mockups that show exactly how the solution could work
• Prototype- once high fidelity mockups are complete, create a prototype in Figma that can be used to test and validate the designs