Throughout the project the team worked very well with a completely virtual environment and met weekly with the CEO and presented their results and sought clarification when needed. The team were professional, proactive and self-motivated throughout the project. They brought analytic, presentation and coding skills to this project and created the foundation of a benchmark tool which Operartis will use to engage industry firms in establishing benchmarks for this ubiquitous industry problem. I am grateful to have had the opportunity to work with the team.